Refund policy


Helen Storey Antiques stands behind their merchandise and works diligently to describe each piece as accurately as possible.  We guarantee the age and authenticity of everything offered for sale.  In the case of a broad error in description concerning authenticity or date, the item may be returned for a store credit to be used within 30 days.  However, in all other cases:

  • No returns on purchased items.
  • No returns on special order items.
  • All items are sold in "As Is" condition.
  • We are happy to provide more information and/or photos upon request.
  • It is the customer's responsibility to request additional information in regards to the condition of an item prior to purchase.

In the case that a return is necessary, the buyer must contact Helen Storey Antiques within 48 hours of receipt.  If agreed upon, the buyer may ship the item back to the shop fully insured, at their own expense, within 7 days. The buyer is responsible for the cost of return shipping, packaging, and insurance.  The buyer is responsible for insurance coverage and claims for any damage, loss or theft of merchandise that may occur during return shipment.

Item Approval Policy

Local clients may take items on approval for 48 hours. In some cases Helen Storey Antiques will allow long distance or longer-term approvals.  Clients taking items for approval will be required to provide either a check or credit card approval for the full purchase amount. The client will be responsible for any expenses related to the pickup and delivery of larger approval items such as furniture.

Due to the fragile nature of antiques, they should be treated with extra care. Once a piece leaves the shop, the customer assumes full responsibility for any damages and will be charged full price if the item is returned damaged. Items with marble tops or large pieces must be delivered by an insured delivery company or mover and--in the event the customer decides not to purchase the piece--returned to Helen Storey Antiques by same . All merchandise must be either purchased or returned within 48 hours, unless a longer time period has been agreed upon. The customer's credit card will be charged or your check deposited on the following day. There is a 3% fee on all credit card transactions.

Item Availability

Although we make every effort to keep our online inventory updated, we have an enthusiastic local clientele; unsold items featured on our website may be on hold in our showroom or checked out on approval. Please verify availability of online inventory by emailing or calling us at 434-989-1073.


Payment Options

We accept payment by Paypal, Visa, Mastercard, AMEX, Discover, cash, business check, money orders or wire transfer.  There is a 3% charge added to any credit card sale in which a discount was applied.

We reserve the right to hold all merchandise until full payment has been received and until checks have cleared.

All orders delivered to a Virginia address are subject to state sales tax unless we have a current resale certificate on file.